Edward G. McKeown
Curriculum Vitae

Education:

M.S. Hotel Administration

William F. Harrah College of Hotel Administration

University of Nevada, Las Vegas, May 2008 anticipated graduation

 

B.S. Hotel Administration

William F. Harrah College of Hotel Administration

University of Nevada, Las Vegas, 2006

 

A.G.S. Hotel Food and Beverage Management

Pima Community College, Tucson, AZ, 1996

Adjunct Professor, University of Nevada - Las Vegas, William F. Harrah College of Hotel Administration, Food and Beverage Department, 2006-present

UNLVino Southern Wines/Spirits Endowment, 2007/2008 

NRAEF Academic Scholarship for Undergraduate Students, 2006/2007 

Weisberg Trust Scholarship, 2006/2007

Licensed ServSafe Alcohol Instructor/Proctor, 2007 

Licensed State Of Nevada Alcohol Servers Trainer, 2007 

Notary Public – Commission #07-2325-1, 2007 

Licensed ServSafe Food Safety Instructor/Proctor, 2004 

Certificate in Operations Management, Burger King, 2003 

Certificate in Operations Management, Popeye’s Chicken, 1999 

McKeown, E.G., & Werner, W.B. (2008). Content Analysis of Consumer Confidence in Food Service in Relation to Food Safety Laws, Publicity, and Sales

 

McKeown, E.G. (2008). Employee Behaviors in Foodservice Sanitation

 

McKeown, E.G. (2008). Effect of Continuing Education on Foodservice Employee Behavior

Books and Book Publications:

"Is Organic the way to go?" for Purchasing: Selection and Procurement for the Hospitality Industry, 7^th Ed. (John Wiley, 2008, pp. 458 - 459)

 

Instructor’s Manual to Accompany “Purchasing: Selection and Procurement for the Hospitality Industry, 7^th Ed.” (John Wiley, 2008) (with Andrew Hale Feinstein and John Stefanelli)

Courses Taught at UNLV

FAB 101 Foodservice Sanitation

FAB 160 Hospitality Purchasing (with Dr. Erv Crawford)

FAB 190 Bartending (with Mohsen Azizsoltani)

FAB 366D UNLVino Management (with Brian Buckley and Mohsen Azizsoltani)

FAB 366C Dining Room Management (with Dr. Kathy Bell)

Duties included: Hiring, training, crew supervision, inventory control, purchasing, problem resolution, cash control, deposits, point of purchase advertising, discipline, customer service, product management, labor control, point of sale maintenance, profit & loss control, employee scheduling, employee performance reviews, facilities management, terminations, labor law compliance

3^rd Place winner – Operations Excellence Conference "2004 Ops Challenge"

5/2000 to 1/2001: Reservation Sales Representative, American Airlines – Office no longer exists in Las Vegas, NV

Duties included: Customer service, complaint resolution, sales, lost baggage assistance

1^st place winner "I have the answer" Las Vegas Reservation Office, trivia competition

3^rd place winner "I have the answer" Dallas/Fort Worth, TX, National trivia competition

Duties included: Budget analysis, recruitment, training, crew supervision, inventory & cash control, purchasing, problem resolution, deposits, advertising, discipline, customer service, product management, labor control, point of sale maintenance, profit & loss control, employee scheduling & performance reviews, facilities management, labor law compliance, compensation coordination

Created and implemented new employee handbook (both restaurants)

Created and implemented new orientation program for all employees

Created and implemented hourly and exempt employee training programs (both restaurants)

Created and implemented compensation packages for all employees

Built and maintained office computers in good repair (both restaurants)

Created inventory program for use in Microsoft Excel (both restaurants)

Created sales tracking & product level system for use in Microsoft Excel (both restaurants)

Won "Best of Las Vegas Award" for best chicken in 2000 (2421 W. Bonanza)

March 2000, opened location at 4505 E. Bonanza

Created recruitment schedule with required qualifications

Conducted interviews of potential candidates

Utilized new training program for new hires

Negotiated seven year purchasing agreement with Pepsi Cola of Las Vegas

Negotiated and implemented Credit Card acceptance (both restaurants)

Negotiated and implemented advertising campaign with "WB Las Vegas" TV

Co-created and performed in commercial for "WB Las Vegas" TV

10/98 to 2/99: Assistant Director of Hotel Operations, Thunderbird Hotel - Las Vegas, NV

Duties Included: Budget analysis, recruitment, training, employee scheduling & supervision, inventory & cash control, purchasing, deposits, discipline, customer service, labor control, reservation & front desk system maintenance, facilities management, labor law compliance, compensation coordination

Promotions Director for Bob Stupak & Phyllis McGuire song "Jake the Flake"

7/97 to 10/98: Office Manager/Human Resources, Computer Consulting Specialists - Las Vegas, NV 

Duties Included: Recruitment, budget analysis, inventory control, purchasing, deposits, customer service, product management, computer programming & development, labor law compliance, compensation coordination

1996-1997: Human Resources/Hotel Manager, Pacifica Hotels - Tucson/Phoenix, AZ (5 hotel properties)

Duties included: Budget analysis, recruitment, training, crew supervision, inventory control, purchasing, problem resolution, cash control, deposits, discipline, customer service, product management, labor control, reservation system maintenance, front desk system maintenance, profit & loss control, employee scheduling, facilities management, labor law compliance, compensation coordination

Created training system to keep hotel from becoming 100% overbooked

Successfully satisfied guests during 100% overbooking, to mitigate damages from lawsuits

1991-1997: Company Training Coordinator, Waffle House, Inc. - Phoenix, AZ (13 area locations)

Duties included: Budget analysis, recruitment, training, problem resolution, cash & inventory control, discipline, customer service, product management, labor control, labor law compliance, compensation coordination

Created testing system hourly employees with results based compensation initiatives

Created advanced testing system exempt employees with results based compensation initiatives

Duties included: Training, supervision, problem resolution, discipline, facilities management, gun control, self defense, communication code training

Attained communication code breaker status

Attained W.S.S.I. (Water Safety Swim Instructor) classification

1989-1995: Restaurant Manager, Pizza Hut, Inc. - Pensacola, FL/Tucson, AZ

Duties included: Budget analysis, recruitment, training, crew supervision, inventory control, purchasing, problem resolution, cash control, deposits, point of purchase advertising, discipline, customer service, product management, labor control, point of sale maintenance, profit & loss control, employee scheduling, facilities management, terminations, labor law compliance, compensation coordination

Increased net sales by 80% with implementation of lunch buffet

Increased net profit by 60% with implementation of lunch buffet

Raised and donated $118 to the Hadji Temple Shriners "Crippled Children’s Transportation Fund" by having families donate $1 to have their child’s picture taken with the Easter Bunny